FAQs

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Passionately Pets proudly services the following zip codes: 22301, 22302, 22305, 22314, 22304, 22311, 22206, 22204, 22202

This covers Del Ray, Potomac Yard, Old Town Alexandria, South Arlington, Crystal City, Pentagon City, National Landing, Shirlington, Fairlington, Duke Street and other parts of West End Alexandria.

To ensure availability, you should book services as soon as you are aware that you need them. There is a last minute fee of $20 added to any visit requested with less than 24 hours notice. We do our best to accommodate all requests, however, please note this is not always possible.

We usually need 30 minutes to accomplish most standard tasks and required care protocols.

Since these are conducted in the client's home, pre-service interviews are held at the convenience of the client with a high preference to hold them during business hours.

Two separate methods of entry to each home is required on site so we can always enter your home, even in the case of emergency. Things happen and we want to be prepared so your pets are never left unattended. Acceptable methods of entry include keypad codes, physical keys, access to a lockbox on property, garage door codes, key access from building staff during visit hours, and more. Please note that 2 sets of keys, codes to 2 separate doors or any combination of the above list is acceptable as long as we have access on site to 2 separate modes of entry. Please ask before your consultation if you are uncertain if your modes of entry meet our standards.

Yes. We require all pets, regardless of their access to the outdoors or other animals, to have a current rabies vaccination. Other inoculations can be listed and stored in our portal for informational purposes, but are voluntary.

House Sitting is for times when you have taken your pets with you, and would like someone to check that your home is safe and secure from time to time while you are away. In addition to being seen coming and going, we can run faucets, water plants, grab the mail, newspapers and packages, alter lights and more. If you are leaving pets in the home, please book Pet Sitting instead - all of the above are included in those services as well.

We require that dogs are visited for 30 minutes or longer at least twice a day, with a maximum of 12 hours between visits. More can be scheduled as desired.

We require that cats and all other animals are visited at least once every 24 hours. We do not provide every other day visits.

Since there are no animals in the home, there is no minimum visit requirement for House Sitting.

We do our best perform visits during all weather conditions. However, if there is a severe weather emergency and the safety of the walker/sitter is in jeopardy, visits may not be able to be made or visit timing may need to be altered. In these rare circumstances, you will be notified immediately. We suggest you have a back-up in your neighborhood that can care for your pet during these rare occurrences.

Please note that Ongoing Services (not Pet Sitting) are automatically cancelled at no charge when the Federal Government is closed due to a weather emergency.

Usually, clients are home and can walk their own dogs on Federal Government observed holidays. The holidays we currently observe are Martin Luther King Jr Day, President's Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous People's Day, Thanksgiving Day, the day after Thanksgiving, Christmas Day and New Years Day.

Should you have to work on any of these days and usually receive Ongoing Service, arrangements can be made for Pet Sitting service to take place instead which will be full price plus a holiday fee. It is the client's responsibility to make arrangements in advance for a visit.

Midday Service DOES occur on Veterans Day. If you will be home with your pet and do not need service, please cancel at least 48 hours in advance to avoid charges.

Yes. There is a $20 extra charge for visits performed on holidays. These extra fees provide incentives so that our staff will be willing to commit to working on holidays.

Holidays that incur these extra fees are as follows: Martin Luther King Jr Day, President's Day, Easter Sunday, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous People's Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, New Years Eve and New Years Day

We accept checks made out to Passionately Pets to be picked up on the first visit of each series, as well as Zelle payments made to jenna@passionatelypets.com which is registered to Sherman Industries, LLC. We also accept credit card payments through our Care Portal for a Convenience Fee of $3 per transaction.

If cancellations are made, you can expect the following credited to your account based on the amount of notice provided and type of service you had booked:

*Cancellation notice for Midday Walks and Ongoing Services is based on the start of the timeframe of the walk you wish to cancel.

**Cancellation notice for Pet Sitting services is based on the start of the timeframe of the first visit booked in that series and applies to your total invoice for the series.

***Refunds are not provided for early returns once visits for that series has begun.

We require a full 30 days' notice to terminate any Ongoing Services. During this 30 days' notice, payment is expected for all regularly scheduled visits, regardless of cancellation.

Clients who hold an outstanding balance are subject to a late fee of $25.

There is a 10% late charge fee for all late payments. Payments are considered late if not received at the time of the first scheduled visit in a series. There is a 7-day grace period following the date of the last visit in a series before the 10% late fees are charged.

There is a $25 fee for all returned checks.

We will attempt to contact the client and then the client's emergency contact with the information provided during the pre-service consultation. If you are unreachable while traveling and we can not get a hold of your emergency contact, it is our responsibility to seek care for your pet and secure your home. It is expected that the client will reimburse Passionately Pets for expenses incurred. If a vet visit is deemed necessary, we will take your pet to your regular vet. If your regular vet's office is closed or does not have any available appointments, we will take your pet to an open urgent care or emergency room for appropriate care. Clients are expected to have their credit card information on file with their vets.

Submit visit requests directly through our portal: https://passionatelypets.petssl.com/. Please allow at least 3 business days for us to find appropriate coverage or inform you that other arrangements will be needed.

Please keep your Pet Profile Instructions and Home Overview Information in our portal up to date.

To contact your sitter or walker directly regarding something specific affecting an upcoming visit, add a Note to the affected visit(s) on your schedule. This method is delivered directly to your assigned care provider and the Care Concierge Team with no additional steps.

To reach our Care Concierge Team, please call 571-438-2323, send a message in the portal or email careteam@passionatelypets.com. We check messages constantly throughout and respond to inquiries and requests promptly. Communication received outside of business hours will be responded to the following business day.