FAQ

Is Passionately Pets insured & bonded?

Yes, Passionately Pets has a liability insurance policy through Business Insurers of the Carolinas Our crime bond is issued through Travelers.

Can you provide references?

If requested, we would be glad to!

How soon in advance should I make a pet sitting request?

To ensure availability, you should book services as soon as you are aware that you need them.

How long are standard visits?

Midday walks usually last 20-30 minutes. We also offer hour long walks for dogs that need extra exercise. Pet sitting visits are usually 30 minutes long.

When do you hold pre-service interviews?

Since these are conducted in the client’s home, pre-service interviews are held at the convenience of the client.

Why do you need two sets of keys?

Two sets of keys are requested so the walker/sitter can have a copy and the office can store a copy for emergency purposes (accidental lock out, broken key). All keys are coded for security.

Do my pets need to be current on his or her shots?

Yes. During the time of the pre-service interview, we check vet records to ensure that pets are up-to-date with their inoculations.

Are visits made during times of inclement weather?

We do our best to walk dogs and make pet sitting visits during the rain, sleet and/or snow. However, if there is a severe weather emergency and the safety of the walker/sitter is in jeopardy, visits may not be able to be made. In these rare circumstances, you will be notified immediately. We suggest you have a back-up in your neighborhood that can care for your pet during these rare occurrences.

Will there be a disruption of service for midday walks on government holidays?

Usually, clients are home and can walk their own dog(s) on federal government observed holidays. Should you have to work on a holiday, arrangements can be made for a pet sitting visit to take place. It is the client’s responsibility to make arrangements in advance for a visit. Please note there is an extra holiday charge of $5 per visit.

Do you charge extra on holidays?

There is an extra $5 per visit holiday charge. This provides incentive for pet sitters to actually commit to working on a holiday.

What form of payment do you accept?

We accept cash and checks made out to Passionately Pets.

Is there a cancellation fee?

Cancellations made 48-hours in advance are not subject to a charge. Cancellations made 24-hours in advance will incur 50% of the charges for services reserved. Cancellations made within 24 hours of appointment time will incur full charges.

Are there any late payment fees?

Clients who hold an outstanding balance are subject to a late fee of $25.

What happens if there is an emergency while Passionately Pets is providing care for my pet(s)?

We will attempt to contact the client or the client’s emergency contact with the information provided during the pre-service interview. If you are unreachable while traveling and we can not get a hold of your emergency contact, it is our responsibility to seek care for your pet or secure your home. It is expected that the client will reimburse Passionately Pets for expenses incurred. If a vet visit is deemed necessary, we will take your pet to your regular vet. If your regular vet’s office is closed, we will take your pet to Friendship Animal Hospital for after-hours emergency care. Clients are expected to have their credit card information on file with their vets.

What is the best way for clients to contact Passionately Pets?

Please e-mail us through the form on our contact page. We check messages constantly throughout the day and respond to inquiries and requests promptly. This also leaves your request and bookings in writing for future reference. You may also call us at 240-888-1134. Remember – if we have not confirmed receipt of your request within 24 hours, we most likely did not receive it. If this happens, please resend your request.

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